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Client Testimonials

Take a look at what some of our clients have to say about Best Auto Pros!
BMW Cleveland (Ohio)
“We felt we were doing an “OK” job at satisfying our customers, but we were not providing a “wow” experience for our customers that we desired.  We brought John in for onsite training with all of our front line customer-facing employees.  We not only gained new insight and tools but, just as important, the plan to maintain our improvements for the long term.  I would highly recommend Best Auto Pros and John Dillon for your training and recruitment needs.
– Ralph Harding, Fixed Operations Director
Champion Ford-Lincoln and US1 Chrysler Dodge Jeep (North Carolina)
 “For more than 10 years, John Dillon at BestAutoPros has been my trusted resource for training and staffing needs.  John’s recruiting techniques have helped us find the best automotive professionals, and his training expertise has helped to grow our fixed operations in two dealerships.  I highly recommend John and BestAutoPros.”
 – Reggie Robinson, Sr., Owner/Dealer Principal
Klaben Chrysler Dodge Jeep Ram (Ohio)
“Our service department was not broken and we had good people in place.  However we were struggling to try to bring things together and have the department run efficiently.  We contracted with John Dillon and bestautopros a little over two years ago and have never looked back.  John helped us develop real world processes that fit our department and gave us direction to get us to the next level.  It was not a one size fits all mentality with John like I have seen with other consulting companies in my 25+ year career.  His style of interacting with personnel before he even showed up at our dealership allowed us to begin work right away and get the most out of his time while he was on sight.  Our success the first year saw an increase of over $400K in customer pay parts and labor sales over the prior year and last year saw another increase of $150K.  This year we are tracking for a +$200K again in customer pay parts and labor.  This in a 12 technician domestic dealer shop.  I am confident in saying that our successes are a direct result of John Dillon and Best Auto Pros.
 – Mike VanHoose, Service Manager
Jim Tackett, Service Manager (Florida)
“Best Auto Pros’ materials and in-house workshops are practical, engaging, and right on target. The very first day after they had left our dealership, we were able to interact with our clientele in a much more informative and professional manner. As a result, we were able to increase our sales and gross profit within the very first month. I personally have used Best Auto Pros’ service both as a client/manager and as a recruiter for myself. I must say, I would do it again without hesitation.”
– Jim Tackett, Service Manager