A new year brings the feeling of a clean slate; a new chance to set goals and make improvements in your dealership. The beginning of a new year is also a great time to assess whether you have the right team in place to accomplish those goals.
Equip Existing Employees
My first recommendation when I work with a new car dealership is to make sure employees have the support and tools they need to do the job that is asked of them. Sometimes barriers to performance are as simple as unclear communication of expectations or lack of resources to complete tasks.
Tackle Toxic Behavior
Sometimes you still have conflict, even when your team has everything they should need to be successful. This may be due to “toxic” employees. Toxic employees might be meet their own performance goals, but can wreak havoc among the team. This behavior not only bring morale down, it can impact your bottom line.
Identifying employees who negatively impact your team can provide coaching opportunities. In some cases, with the right guidance and management
, difficult employees can learn to become productive memberships of your dealership.
Make A Change
Once you have worked to equip your employees and tackle toxic behavior, it’s time to decide whether there are any employees who are no longer the right fit in your dealership. While it’s never easy to let a staff member go, not everyone will be the right fit for your team
. And the hard decision to let the wrong employee go will allow you to hire a professional who will bring value to the dealership.
When you need to make a change in a delicate situation, working with a recruiter
can help you find the best candidate for your dealership dynamic, and hire him or her discreetly to make for a smoother transition.
As you enter a new year, I encourage you to take stock of your relationships with your employees. Give them what they need to succeed and address any behavioral barriers. And if push comes to shove and you need to make a change, don’t be afraid to do it!
To learn more about engaging automotive candidates, or to request a search, contact me!