John Dillon

February 9, 2019
jump start service department performance best auto pros

3 Tips to Jump Start Your Service Performance Right Now

Running a profitable, efficient automotive service department is like dieting. There is no quick fix, and trendy “hacks” will only last so long.  Your efforts need […]
September 21, 2018
accountability in the service lane

Accountability and Staying on Track

Even if your team knows the goals, even if they have the tools, even if they know that they could face consequences if they don’t follow procedures – they need you to hold them accountable. 
July 18, 2018
supporting your service tea

How to Support Your Automotive Service Team

Your service advisors need your guidance and coaching to help them meet your expectations and show them that you have their back. Here’s how you can do that.
May 20, 2018
mistakes in your service lane

5 Mistakes You’re Making in Your Service Lane

If you’re looking to improved your fixed operations profits and customer engagement, make sure you’re not making these mistakes in your service lane.