John Dillon

April 19, 2018
benefits for elite automotive candidates

The Job Benefits Elite Automotive Professionals Want

Want elite automotive professionals to join your dealership team? Offering outstanding benefits can help you persuade top-performers to work with you! Here are some of the most important benefits and deal-breakers you should consider.
February 12, 2018

Setting Goals for Service Success

While most service departments set goals, very few really manage them and guide their team to help achieve them.  All members of goal-focused service operation should know their what their goals are, and their game plan to reach them.
December 29, 2017
BestAutoPros phone skills training

Your Phone Skills Matter

We might be in an age where we text on our phones more than we talk on them, but in the customer service world – phone skills still matter.
November 17, 2017
how to get the csi scores you deserve

CSI: How to Get the Scores You Deserve

How can your happy customers to help your dealership get the CSI scores it deserves?