John Dillon

September 14, 2016
making the most of captive repairs

Making the Most of Captive Repairs

All dealerships have customers who only stop in when major car repairs are needed.  We know those customers are having their oil changed, tires rotated and […]
August 4, 2016
multi-point inspectio

The most underused tool in your service department

What if I told you there was a tool in your automotive service department that was likely losing you money on a regular basis?  The tool […]
June 22, 2016
upset customer giving thumbs down

3 Ways to Upset Customers in Your Service Department

We all have heard the adage that an unhappy customer tells more friends about their experience than a happy one. In fact, customers typically tell eight […]
May 26, 2016
repeat business

Want Repeat Business? Schedule Your Customer’s Next Visit

I know I am more likely to return to the same service provider for a haircut or dental cleaning when I schedule that next appointment before […]