John Dillon

April 26, 2016
top level candidate

How to Attract Top-Level Job Candidates

A candidate needs to demonstrate that they are the right fit for your job, but your dealership also needs to show a candidate why they should […]
March 16, 2016
warranty customers

Converting Warranty Customers into Retail Customers

Often we see customers visiting a dealership only for warranty repairs, returning to their regular shop for routine maintenance and other needs. Many of us make […]
February 13, 2016
service advisor training

Service Advisor Training: Is it Worth the Investment?

When thinking about service advisor training, many managers wonder if they will see a return on that investment.  They ask: Does the price of training make […]
January 22, 2016

Always Room for Improvement in Fixed Operations

I have worked with dealerships big and small, consulting underperforming and top-performers, working with industry veterans and brand-new employees and they all have one thing in […]