John Dillon

December 11, 2015
Customer Retention

Consistency is Key for Gaining Repeat Customers

Think about the places you return to again and again.  Do you pass by McDonald’s to eat at Chik-Fil-A because you love their service? When you […]
November 18, 2015

The Value of Outside Perspective in the Service Lane

Have you heard the story of the frog that does not know his water is boiling? It comes as no surprise that if you place a […]
October 16, 2015
recruiting benefits

3 Big Benefits of Using an Automotive Recruiter

One of the most important factors in an auto dealership’s success is having the right team members on board.  Filling open positions at a dealership with […]
September 15, 2015

Practice Makes Perfect in The Service Lane

When I tell service managers and advisors to “role play” best practices in the service lane, I am often met with some eye rolls.  Adults can […]