Making 5-10 minutes with a week with each of your service advisors will pay dividends in your department sales, customer experience and employee morale.
A new year brings the feeling of a clean slate; a new chance to set goals and make improvements in your dealership. The beginning of a new year is also a great time to assess whether you have the right team in place to accomplish those goals.
Regardless of the types of cars you service, your customer volume or where your auto repair business is located, if you want to build customer relationships and improve your sales you should be following these 5 best practices!
I encourage my clients to combat missed opportunities by pre-writing repair orders. This process not only helps your team feel prepared for the day ahead, but also offers many benefits to your customers!