July 21, 2015

The Biggest Mistake on Your Resume: Dishonesty

More offensive than typos or bad font choice on a resume is dishonesty.  We all want to represent ourselves in the best light on our resumes, […]
August 21, 2015
price shoppers

Driving Price Shoppers to Your Service Lane

Every automotive service department has received phone calls from customers asking for the price of a service or repair.  These customers are going to move forward […]
September 15, 2015

Practice Makes Perfect in The Service Lane

When I tell service managers and advisors to “role play” best practices in the service lane, I am often met with some eye rolls.  Adults can […]
October 16, 2015
recruiting benefits

3 Big Benefits for Using an Automotive Recruiter

One of the most important factors in an auto dealership’s success is having the right team members on board.  Filling open positions at a dealership with […]