3 Tips to Jump Start Your Service Performance Right Now
Running a profitable, efficient automotive service department is like dieting. There is no quick fix, and trendy “hacks” will only last so long. Your efforts need to be a way of life to remain successful, and it takes ongoing commitment from everyone involved. That being said, there are some things you can do right now […]
Accountability and Staying on Track
Even if your team knows the goals, even if they have the tools, even if they know that they could face consequences if they don’t follow procedures – they need you to hold them accountable.
How to Support Your Automotive Service Team
Your service advisors need your guidance and coaching to help them meet your expectations and show them that you have their back. Here’s how you can do that.
Setting Goals for Service Success
While most service departments set goals, very few really manage them and guide their team to help achieve them. All members of goal-focused service operation should know their what their goals are, and their game plan to reach them.
5 Things You Should Be Doing in Your Service Lane
Regardless of the types of cars you service, your customer volume or where your auto repair business is located, if you want to build customer relationships and improve your sales you should be following these 5 best practices!
Make the Time to Coach Your Team
Making 5-10 minutes with a week with each of your service advisors will pay dividends in your department sales, customer experience and employee morale.
Service Advisor Training: Is it Worth the Investment?
When thinking about service advisor training, many managers wonder if they will see a return on that investment. They ask: Does the price of training make sense for my dealership? Here is the question I pose if you are considering service advisor training: What is the price you pay if you DO NOT invest in […]
Always Room for Improvement in Fixed Operations
I have worked with dealerships big and small, consulting underperforming and top performers, working with industry veterans and brand-new employees and they all have one thing in common: room for improvement in fixed operations. Underperformers and Top Performers An underperforming parts and service operation may seem like an obvious candidate for training, but some dealerships […]
Practice Makes Perfect in the Service Lane
When I tell service managers and advisors to “role play” best practices in the service lane, I am often met with some eye rolls. Adults can feel uncomfortable “pretending” and do not necessarily understand the value of role playing customer interaction situations. But once I move past any initial hesitance, my auto dealer clients are […]