Training Tips

May 21, 2015

Two Questions That Will Close More Parts and Service Sales

Are you looking for a simple way to drive parts and service sales and enhance customer relations?  Here it is – talk to your customers! There […]
June 11, 2015

Handling Objections in the Service Lane

In service lanes across the country, I regularly see missed opportunities when a customer declines a recommended service or repair.  A service advisor will politely accept […]
July 14, 2015
proactive automotive service

Proactive Automotive Service Advisor Tip: Prepare for Your Customer’s Appointment

Preparing for your customers is a simple tip I give automotive service advisors to drive sales and boost customer engagement in the service lane. This goes beyond scheduling based […]
August 21, 2015
price shoppers

Driving Price Shoppers to Your Service Lane

Every automotive service department has received phone calls from customers asking for the price of a service or repair.  These customers are going to move forward […]