The Most Underused Tool in Your Service Department
What if I told you there was a tool in your automotive service department that was likely losing you money on a regular basis? The tool doesn’t require much investment from you, but when you are not using it you pay a price. So what is this commonly underused tool in your service department? The […]
Converting Warranty Customers into Retail Customers
Often we see customers visiting a dealership only for warranty repairs, returning to their regular shop for routine maintenance and other needs. Many of us make the mistake of assuming that warranty customers at car dealerships only want to have a covered service or recall taken care of, and then plan to be on their […]