Dealership Fixed Operations Consulting and Training Services

Maximize Your Automotive Dealership's Profit Potential

Fixed Operations Consulting

At John Dillon Consulting, Inc., we specialize in transforming automotive dealerships through expert Fixed Operations Consulting and Training. With a focus on enhancing the efficiency and profitability of your service and parts departments, we help dealerships across the United States streamline operations, boost customer satisfaction, and drive revenue growth. Our tailored solutions are designed to optimize every aspect of your fixed operations, ensuring your dealership runs smoothly and remains competitive in today’s fast-paced automotive market. Let us help you unlock your dealership’s full potential.

Why Partner with John Dillon Consulting?

Maximizing Service Department Efficiency with Fixed Operations Consulting

Our Dealership Fixed Operations Consulting services help you enhance your service operation’s growth and profitability by implementing and streamlining processes to achieve sustainable, high-level performance in customer satisfaction, service advisor performance and overall sales.

Strengthening Customer Retention

We create tailored strategies and programs to build strong, lasting customer relationships, increasing satisfaction and loyalty for repeat service visits.

Comprehensive Training and Development

Our hands-on training includes best practices for delivering a top-tier customer experience, sustaining profitable parts and service departments sales, and increasing CSI scores and survey count.

Optimizing Workflow and Process Improvement

We help you optimize your dealership’s workflow from scheduling to repair and delivery, improving turnaround times and elevating customer satisfaction.

Expertise in all Brands

John Dillon has successfully consulted and trained in Import and Domestic dealerships and is uniquely qualified for Ford and Lincoln dealerships.

As a former Ford Service Director and contract trainer for Ford Motor Company, John has extensive experience and a proven track record to assist you in maximizing your service operation’s profitability.

What our Clients are Saying

John Dillon Consulting’s materials and in-house workshops are practical, engaging, and right on target. The very first day after they had left our dealership, we were able to interact with our clientele in a much more informative and professional manner. As a result, we were able to increase our sales and gross profit within the very first month. I personally have used John Dillon Consulting services both as a client/manager and as a recruiter for myself. I must say, I would do it again without hesitation.

John Dillon has worked with us for many years and he is wonderful asset. We have been very fortunate to have his guidance. He truly cares about our dealership and our employees. It was a real stroke of luck for us to get John to help us set up our processes and procedures. He stays on us to toe the line and provide the best Service we can for our customers.

Our service department was not broken and we had good people in place. However we were struggling to try to bring things together and have the department run efficiently. We contracted with John Dillon Consulting a little over two years ago and have never looked back. John helped us develop real world processes that fit our department and gave us direction to get us to the next level. It was not a one size fits all mentality with John like I have seen with other consulting companies in my 25+ year career. His style of interacting with personnel before he even showed up at our dealership allowed us to begin work right away and get the most out of his time while he was on sight. I am confident in saying that our successes are a direct result of John Dillon Consulting.

For more than 10 years, John Dillon at John Dillon Consulting has been my trusted resource for training and staffing needs. John’s recruiting techniques have helped us find the best automotive professionals, and his training expertise has helped to grow our fixed operations in two dealerships. I highly recommend John and John Dillon Consulting.

We felt we were doing an “OK” job at satisfying our customers, but we were not providing a “wow” experience for our customers that we desired. We brought John in for onsite training with all of our front line customer-facing employees. We not only gained new insight and tools but, just as important, the plan to maintain our improvements for the long term. I would highly recommend John Dillon Consulting and John Dillon for your training and recruitment needs.

John Dillon and his company Best Auto Pros have been a huge impact on our Dealer group. Since our first encounter John's experience and knowledge has been a tremendous help with fixed operations along with methods of tracking and up to date recommendations that have definitely helped us not only reach our goals but exceed them! In my 30 plus years being involved in the Automotive Dealership Business he is by far one person and company I would highly recommend to my colleges and business contacts.

WHAT WE DO

We collaborate with your Fixed Operations team to maximize performance in four key areas:

To ensure long-term growth and success, our Dealership Consulting provides comprehensive support:

We train your management team on how to effectively manage growth and sustain momentum.
Our consulting services help management create the time and resources needed to unlock the full potential of their department.
We guide management in overseeing both the operational and profitability aspects of fixed operations sales.
We teach your team how to set forecasts and metrics, and implement corrective actions to consistently hit targets.
We provide your team with simple, effective tools to measure and track growth on a daily basis.

Our Dealership Consulting approach ensures that your fixed operations become more efficient, profitable, and aligned with your long-term business goals.