The Value of Outside Perspective in the Service Lane

Have you heard the story of the frog that does not know his water is boiling?

It comes as no surprise that if you place a frog in a boiling pot of water, he will immediately jump out to safety. However, as the story goes, if the frog has been in the pot as the water is gradually warmed, he will not notice that the water around him is boiling – until it is too late.

We have all been this frog at one time or another, wishing we had felt the boiling water sooner! In your auto dealership, this is the value of outside perspective in the service lane: to help identify when water is boiling, and show you how to correct it.

When you work with an automotive trainer or consultant, you are bringing a fresh set of eyes to your dealership that will provide:

Recognition of red flags/boiling water situations
Impartial insight
Expert recommendations
Short and long term, results-oriented action plans

With experience working with hundreds of car dealerships, an automotive consultant can provide valuable guidance for correcting “boiling water” situations, based on industry best practices.

In my experience, outside perspective can shed light on:

Customer retention mistakes and opportunities
Missed sales opportunities
Missed profit opportunities
Pricing inconsistencies
Employee engagement challenges
Lack of consistent, effective processes
Process errors
And more

If you can feel the water boiling at your dealership, or wonder if it might be boiling around you, contact me to learn more about consulting and training options!

–John Dillon
President, BestAutoPros

Image courtesy of BJWok at FreeDigitalPhotos.Net