I have worked with dealerships big and small, consulting underperforming and top-performers, working with industry veterans and brand-new employees and they all have one thing in common: room for improvement in fixed operations.
Underperformers and Top-Performers
An underperforming parts and service operation may seem like an obvious candidate for training, but some dealerships are hesitant to seek guidance.
Yet, identifying room for improvement is not a sign of weakness, it is a sign of self-awareness and desire to grow. Sometimes the outside perspective of a trainer or consultant
is just what is needed to jump-start your dealership in the right direction.
On the flip side, top-performing fixed operations may not seek training thinking there is no need to improve. But maintaining excellence is an ongoing job. Maybe you have great hours per repair order, but your parts and labor fee structure is not competitive with your market; maybe you have great customer service feedback but you are missing sales opportunities.
Working with a trainer when at the top of your game helps you identify less-obvious opportunities to hone your operations!
New Employees and Industry Veterans
Again, the obvious choice for training is the new employee. And this is a great place to start! By investing in training when onboarding new team members you have the opportunity to instill positive habits and encourage improvement in fixed operations from the get-go.
And on the flip side, your industry veterans might be resistant to training. They may ask what they could learn from a trainer that they have not experienced during their own decades in the service lane. The experienced automotive professionals sometimes require a little convincing, but they will often benefit from the variety of experiences a trainer can bring to the table. Many times a good trainer or consultant will be able to come in and REFRESH your veterans in areas where they have grown complacent, and get them excited and focused again on what matters!
By comparing stories and experiences, the industry veterans I work with can recognize new best practices that will allow them to improve or make their jobs easier.
Whatever your fixed operations situation, a seasoned trainer or consultant can help you grow by identifying room for improvement and, most importantly, the corrective actions plans to achieve the results!
to learn how I can help your dealership improve and grow.
Photo Credit: FreeImages.com/CraigParylo