When thinking about service advisor training, many managers wonder if they will see a return on that investment. They ask: Does the price of training make sense for my dealership?
Here is the question I pose if you are considering service advisor training: What is the price you pay if you DO NOT invest in training? If your team is not adequately prepared to maximize every sales opportunity, the price you pay is watching money drive out of your service lane!
These are just some of the benefits of investing in service advisor training:
- Create consistent processes that ensure your team makes the most of every sales opportunity in your dealership
- Practice and observe execution of best practices to reinforce their importance and help service advisors feel comfortable using those best practices
- Identify room for improvement in all areas of your service department
These benefits (and more!) of service advisor training can lead to increased hours per RO and increased customer satisfaction. Plus, investing in professional development your employees is important for keeping them engaged and excited about their work!
You cannot afford to watch missed sales drive out of your service lane, and by investing in training you can maximize the opportunities you have with every customer.
To learn more about service advisor training for your dealership, contact me today!
—John Dillon
President, John Dillon Consulting
President, John Dillon Consulting