service department training

July 14, 2015
proactive automotive service

Proactive Automotive Service Advisor Tip: Prepare for Your Customer’s Appointment

Preparing for your customers is a simple tip I give automotive service advisors to drive sales and boost customer engagement in the service lane. This goes beyond scheduling based […]
January 22, 2016

Always Room for Improvement in Fixed Operations

I have worked with dealerships big and small, consulting underperforming and top-performers, working with industry veterans and brand-new employees and they all have one thing in […]
March 16, 2016
warranty customers

Converting Warranty Customers into Retail Customers

Often we see customers visiting a dealership only for warranty repairs, returning to their regular shop for routine maintenance and other needs. Many of us make […]