Want Repeat Business? Schedule Your Customer’s Next Visit
I know I am more likely to return to the same service provider for a haircut or dental cleaning when I schedule that next appointment before I leave. This same principal can be beneficial to clients at car dealers and repair shops. You can make car maintenance easier for your customers by taking a moment […]
Service Advisor Training: Is it Worth the Investment?
When thinking about service advisor training, many managers wonder if they will see a return on that investment. They ask: Does the price of training make sense for my dealership? Here is the question I pose if you are considering service advisor training: What is the price you pay if you DO NOT invest in […]
Always Room for Improvement in Fixed Operations
I have worked with dealerships big and small, consulting underperforming and top performers, working with industry veterans and brand-new employees and they all have one thing in common: room for improvement in fixed operations. Underperformers and Top Performers An underperforming parts and service operation may seem like an obvious candidate for training, but some dealerships […]