service advisor training

September 15, 2015

Practice Makes Perfect in The Service Lane

When I tell service managers and advisors to “role play” best practices in the service lane, I am often met with some eye rolls.  Adults can […]
January 22, 2016

Always Room for Improvement in Fixed Operations

I have worked with dealerships big and small, consulting underperforming and top-performers, working with industry veterans and brand-new employees and they all have one thing in […]
February 13, 2016
service advisor training

Service Advisor Training: Is it Worth the Investment?

When thinking about service advisor training, many managers wonder if they will see a return on that investment.  They ask: Does the price of training make […]
May 26, 2016
repeat business

Want Repeat Business? Schedule Your Customer’s Next Visit

I know I am more likely to return to the same service provider for a haircut or dental cleaning when I schedule that next appointment before […]