The Most Underused Tool in Your Service Department
What if I told you there was a tool in your automotive service department that was likely losing you money on a regular basis? The tool doesn’t require much investment from you, but when you are not using it you pay a price. So what is this commonly underused tool in your service department? The […]
Want Repeat Business? Schedule Your Customer’s Next Visit
I know I am more likely to return to the same service provider for a haircut or dental cleaning when I schedule that next appointment before I leave. This same principal can be beneficial to clients at car dealers and repair shops. You can make car maintenance easier for your customers by taking a moment […]
Service Advisor Training: Is it Worth the Investment?
When thinking about service advisor training, many managers wonder if they will see a return on that investment. They ask: Does the price of training make sense for my dealership? Here is the question I pose if you are considering service advisor training: What is the price you pay if you DO NOT invest in […]
Always Room for Improvement in Fixed Operations
I have worked with dealerships big and small, consulting underperforming and top performers, working with industry veterans and brand-new employees and they all have one thing in common: room for improvement in fixed operations. Underperformers and Top Performers An underperforming parts and service operation may seem like an obvious candidate for training, but some dealerships […]
Practice Makes Perfect in the Service Lane
When I tell service managers and advisors to “role play” best practices in the service lane, I am often met with some eye rolls. Adults can feel uncomfortable “pretending” and do not necessarily understand the value of role playing customer interaction situations. But once I move past any initial hesitance, my auto dealer clients are […]