All Articles

May 21, 2015

Two Questions That Will Close More Parts and Service Sales

Are you looking for a simple way to drive parts and service sales and enhance customer relations?  Here it is – talk to your customers! There […]
June 11, 2015

Handling Objections in the Service Lane

In service lanes across the country, I regularly see missed opportunities when a customer declines a recommended service or repair.  A service advisor will politely accept […]
June 24, 2015

Turning Down Job Offers: Dos and Don’ts

As an automotive recruiter for more than 17 years, I have seen too many candidates burn bridges by turning down job offers the wrong way. There are […]
July 14, 2015
proactive automotive service

Proactive Automotive Service Advisor Tip: Prepare for Your Customer’s Appointment

Preparing for your customers is a simple tip I give automotive service advisors to drive sales and boost customer engagement in the service lane. This goes beyond scheduling based […]