In service lanes across the country, I regularly see missed opportunities when a customer declines a recommended service or repair. A service advisor will politely accept […]
As an automotive recruiter for more than 17 years, I have seen too many candidates burn bridges by turning down job offers the wrong way. There are […]
Preparing for your customers is a simple tip I give automotive service advisors to drive sales and boost customer engagement in the service lane. This goes beyond scheduling based […]