John Dillon

June 11, 2015

Handling Objections in the Service Lane

In service lanes across the country, I regularly see missed opportunities when a customer declines a recommended service or repair.  A service advisor will politely accept […]
May 21, 2015

Two Questions That Will Close More Parts and Service Sales

Are you looking for a simple way to drive parts and service sales and enhance customer relations?  Here it is – talk to your customers! There […]