John Dillon

January 13, 2017

Do You Have the Right Team to Meet Your Goals?

A new year brings the feeling of a clean slate; a new chance to set goals and make improvements in your dealership. The beginning of a new year is also a great time to assess whether you have the right team in place to accomplish those goals.
December 30, 2016

Make the Time to Coach Your Team

Making 5-10 minutes with a week with each of your service advisors will pay dividends in your department sales, customer experience and employee morale.
December 1, 2016

Are You Personalizing Service Recommendations?

Sometimes customers will enter your service department with their guard up.  Whatever else you’re selling beyond their prime item, they’re not buying. It’s not about time, […]
November 3, 2016

A Simple Way to Set Yourself Apart from Other Job Candidates

When you’re competing for a job in the automotive industry, you need to put your best foot forward.  One way to do that, while setting yourself […]